Enterprise Voice and Chatbot Consulting Experts

We’re experts in voice assistants, chatbots and NLP in complex enterprise technology landscapes. Whether it’s strategy, implementation, tuning performance or growth, our team have successfully delivered at every stage.

Dedicated Conversational AI Experience

With a team backed with decades of experience and careers dedicated to conversational AI, you’re in the best hands to avoid the common pitfalls that many others are experiencing. We’re multi-industry, multi-award winning experts in the full end-to-end process for all things voice and chatbots.

INITIALIzE

Start a Chatbot Journey

Need help getting started on your voice assistant or chatbot journey?

We can help with:

Demystifying conversational AI for executives, product heads and channel leads
Running a Voice Assistant and/or Chatbot Discovery
Developing a Business case and roadmap
Showing a demo, or run a proof of concept or trial
Subscribe to our quarterly brainstrust and sharing sessions

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INDUSTRIALISE

Realise Chatbot Benefits

Looking to scale your voice assistant or chatbot pilot for improved customer experience and to realise benefits?

We can help with:

Voice assistant or chatbot implementation
Skills assessment, hiring or training new resources
Conversational design, NLP, and data analysis
Technology recommendation and procurement
Launch readiness assessment and remediation
Chatbot workflow optimisation and tools development
ROI and benefits realisation

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institutionalize

Expand Across Business Units

Time to share and leverage your voice assistant or chatbot solution to other business units in your organisation?

We can help with:

Setting up a centre of excellence (COE)
Creating standards and templates to scale quickly
Developing a knowledge sharing framework

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educate

Chatbot Knowledge Empowerment

We recognise there's a capability gap when it comes to conversational AI. We know that businesses want to succeed in building their own program.

We can help with:

Understanding the applications for Conversational AI.
Building the skills needed to succeed.
Running deep dive hands-on workshops.

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What customers are saying

"PST‘s approach to open knowledge sharing empowered the whole team with the product management process, tools we can use on future projects and to manage senior executives expectations.”

Higher Education Institution

“We appreciate that PST is technology agnostic, which meant that we were given the guidance towards the best solution for our needs.”

Manager, Customer Services

“PST provides a unique approach to developing chatbot strategy, insightful use case prioritisation process, and identifying costs and savings for operational efficiencies.”